Learn CX, not just UX

User experience (UX) is an incredibly important aspect of product design. Any product, whether physical or not, must be comfortable and clear for your customer. The shift in focus on User Experience has allowed companies like Apple to create mass dependence on their products as their designers are always prototyping more user-friendly products. But we often forget that effective designers are looking through more than just the lens of users. In order to create a viable and profitable product, designers must also focus on Company Experience (CX), which requires them to put themselves in the shoes of of business analysts, sales professionals, developers, project managers, and others. In other words, Read more

Dev & Creatives: Gnomes & Unicorns

Sitting in on the Phase Two kick-off call for our long-lasting project, I experienced déjà vu. Tensions among the team of creative advisers and consultants were escalating. We were trying to improve Phase One of the project. The Phase One product wasn’t so bad—it was a good project but lacked a few things. So the consultants created a list of design improvements, which could be done in Phase Two. I was having déjà vu because I already knew that at least half of these improvements had been made. How did I know about them? My development team told me about them in Phase One. As a team, we almost never shared our Read more